terms and conditions

Article 1: Application of the GTC

Our services are subject to these conditions, which prevail over the general terms and conditions of purchase of customers, unless we have a written and formal exemption. Placing an order implies the full and unreserved acceptance by the buyer of our general terms and conditions of sale.
These conditions are communicated to any buyer who requests them for professional activity.

The general terms and conditions of sale mentioned here set forth the terms and conditions of sale and delivery for all products offered for sale and ordered on the apsuspension.es website.

Article 2: Orders

Any order placed can only be binding on us after acceptance by our company's management. Orders placed by telephone must be confirmed in writing no later than two (2) days after the order date.
Any modification or cancellation of an order requested by the buyer can only be taken into account if it reaches us in writing before the products are shipped.

Article 3: Conclusion of the contract
The contract is concluded between the customer and the seller when the customer validates and pays for the contents of their cart on the website. From that moment, the customer irrevocably commits to comply with all the obligations of said contract as well as all the general terms and conditions of sale presented herein.
 

Article 4: Shipping costs

Futurpol sl. reserves the right to choose the carrier who will deliver the package to the buyer.

Delivery is deemed effective as soon as the carrier takes charge of the goods. The buyer will be notified in advance of the amount of the shipping costs and the conditions for free shipping. The goods travel at the recipient's risk, regardless of the mode of transport or the payment terms for the transportation price. It is the recipient's responsibility to carry out all checks, make all inspections upon arrival of the goods and, if necessary, exercise all remedies against the carrier. Delivery times are given for information only and can under no circumstances give rise to damages, deferment of payments or cancellation of ongoing orders. The seller is released from its obligation to deliver in case of force majeure such as fire, flood, war, strike, riot, accident, impossibility of supply.

The checks carried out by the customer have no impact on the payment conditions stipulated in article 6 / below.

Article 5: Payment terms
The price is paid by the buyer in a single payment when placing the order by credit card. Payment is 100% secure via a Paypal payment module.

All payments, other than by credit card, must be directed to our head office. Our invoices are payable no later than thirty days from the delivery date, unless expressly agreed with the customer.

Balances due for periodic invoices cannot exceed forty-five days from the invoice issue date.

In case of late payment or non-payment on the agreed date, we reserve the right to cancel or suspend the delivery of pending orders. Failure to pay within the agreed deadlines, without an agreement for deferment on our part, will result in a penalty of twice the legal interest rate in force on the day of delivery. Payments already made by the buyer will remain our property as compensation. Our assets are only established upon receipt of the goods. The goods will remain the full property of Futurpol sl. until full payment.

Article 6: Transport and delivery
All orders are subject to our acceptance and can be delivered within the limits of available stock. In case of unavailability of the requested product, the customer will be informed as soon as possible. They can cancel their order and receive a refund if they have already paid for their purchases. They can also choose another product and thus use the amount of their purchases as a credit note.

Delivery is deemed effective as soon as the carrier takes charge of the goods. The buyer will be notified in advance of the amount of the shipping costs and the conditions for free shipping. The goods travel at the recipient's risk, regardless of the mode of transport or the payment terms for the transportation price. It is the recipient's responsibility to carry out all checks, make all inspections upon arrival of the goods and, if necessary, exercise all remedies against the carrier. Delivery times are given for information only and can under no circumstances give rise to damages, deferment of payments or cancellation of ongoing orders. The seller is released from its obligation to deliver in case of force majeure such as fire, flood, war, strike, riot, accidents, impossibility of supply.

Article 7: Approval
Before any sale, shelving or assembly, the buyer must ensure that the product is approved in accordance with the texts in force in the country of use, or is not subject to approval. They must also ensure that the product is suitable for the exact type of vehicle for which the buyer intends it and that this vehicle has not undergone any significant modifications. Futurpol sl. cannot be held responsible for non-compliance with these rules, the observance of which is the sole responsibility of the customer.

Article 8: Return of goods
Any return of goods can only be made after written acceptance by us, and the return transport costs will, in all cases, be borne by the buyer. Return period 15 days.

Article 9: Guarantees
All orders for products appearing in our catalogs, as well as their assembly and installation, must be carried out by an automotive professional. We guarantee our products against all manufacturing defects and flaws. Products with any manufacturing defect or flaw will be replaced free of charge, provided they are returned to us with the invoice and original packaging. This guarantee does not apply to normal wear and tear or damage resulting from misuse or improper assembly, lack of maintenance, negligence or accident. In any case, this guarantee does not cover direct or indirect damages that may originate from the use of our products.

Article 10: Retention of title
All our sales are concluded with retention of title. Consequently, the goods will remain the full property of Futurpol sl. until full payment. In this regard, in case of delivery of a check or commercial paper, payment will not be considered made until actual collection. The authorization for resale or use is automatically withdrawn in case of default by the buyer. Despite the application of this clause, the buyer will assume the burden of risk in case of loss, theft, damage or destruction of the sold goods, at the time of delivery of these goods. Therefore, the buyer undertakes to contract, with the company of their choice, an insurance policy that guarantees the seller against the aforementioned risks.

Article 11: Jurisdiction
All disputes related to the execution of this agreement will be submitted to the courts with territorial jurisdiction in Valencia (Valencian Community).